Last Updated: April 25, 2026
1. Balance Refunds
No refunds will be made to your payment method. After a deposit has been completed, there is no way to reverse it. You must use your balance on orders from Veloce.
You agree that once you complete a payment, you will not file a dispute or a chargeback against us for any reason. If you file a dispute or chargeback against us, we reserve the right to terminate all future orders, ban you from our site, and we will also remove any followers or likes we delivered to your or your clients Instagram/Facebook/Twitter or other social media account.
2. Order Cancellation & Partial Deliveries
Orders placed in Veloce cannot be cancelled or refunded to your Veloce balance once they have been placed, unless the order fails entirely.
If an order is cancelled internally due to system failure, the funds for that order will be immediately credited back to your Veloce account balance.
Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it.
3. Refill Guarantee
Some of our services offer a refill guarantee (drop protection). If a service drops within the guaranteed time period, please open a support ticket to request a refill. Services without a refill badge in their description are not eligible for refills or refunds after delivery.
4. Fraudulent Activity
Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account. There are no exceptions.
Please do not use more than one server at the same time for the same page/link. We cannot give you correct followers/likes number in that case. We will not refund for these orders.